Privacy Policy
Effective Date: July 7, 2025
Last Updated: July 7, 2025
Contact Email: support@owlseo.ai
OwlSEO (“Company”, “we”, “our”, or “us”) respects the privacy of its users (“you”, “your”) and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your personal information when you use our website, software platform, and services (the “Services”), and informs you of your rights and choices under applicable privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and others.
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.
1. Scope of this Policy
This Privacy Policy applies to all data collected through:
- Our website(s), applications, and tools;
- Communication channels (email, forms, chat, etc.);
- Third-party services integrated into our platform;
- Marketing activities and customer support.
This policy does not apply to services operated by third parties with their own privacy policies.
2. What Information We Collect
We may collect and process the following categories of personal data:
2.1. Information You Provide
- Full name, email address, company name, phone number
- Payment information (processed securely by third-party processors)
- Login credentials and preferences
- Support tickets, form submissions, and communications
2.2. Information Collected Automatically
- IP address, browser type, OS, referring URLs, device identifiers
- Usage logs, clicks, session duration, time zones
- Cookies and similar tracking technologies (see Section 8)
2.3. Special Categories of Data
We do not intentionally collect sensitive personal data such as health information, religious beliefs, political opinions, or biometric data.
3. Legal Basis for Processing (GDPR & Similar Laws)
We process your personal data under one or more of the following legal bases:
- Consent: Where you have provided explicit consent
- Contract: To fulfill our obligations under the Terms of Service
- Legal Obligation: For compliance with legal duties
- Legitimate Interest: To improve our services, prevent fraud, and communicate with users in a balanced and non-intrusive manner
4. How We Use Your Data
Your information may be used to:
- Provide and maintain our Services
- Customize content and recommendations
- Deliver emails, updates, newsletters, and notifications
- Analyze usage to improve performance and usability
- Respond to inquiries and support requests
- Detect, prevent, and address fraud or security issues
- Enforce our Terms of Use and other agreements
- Comply with applicable laws and regulations
5. Who We Share Your Data With
We may share your personal information with:
- Hosting providers (e.g., AWS, Cloudflare)
- Payment processors (e.g., Stripe, PayPal)
- Email and communication platforms
- Analytics and tracking services (e.g., Google Analytics)
- CRM and marketing platforms
- Legal or regulatory authorities, if required by law or court order
- In case of a merger, acquisition, or sale, your data may be transferred to the new owner under confidentiality
We do not sell your personal data to third parties.
6. International Transfers
Your data may be transferred to and stored in countries outside your own, including to jurisdictions that may not offer the same level of data protection. In such cases, we ensure appropriate safeguards (e.g., Standard Contractual Clauses or Data Processing Agreements) are in place.
7. Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this Policy or as required by law. Inactive user accounts may be deleted after a prolonged period of inactivity (typically 24 months), unless retention is justified.
8. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies for:
- Authentication and session management
- Tracking usage behavior and site performance
- Customizing content and advertising
- Analytics and traffic measurement
You can manage cookie preferences via your browser settings or through our cookie banner.
9. Your Rights
You may have the right to:
- Access, rectify, or erase your personal data
- Restrict or object to processing
- Withdraw consent at any time (where processing is based on consent)
- Data portability (receive your data in a structured, commonly used format)
- Lodge a complaint with a supervisory authority
To exercise your rights, contact us at support@owlseo.ai. We may request identity verification before fulfilling requests.
10. Data Security
We implement technical and organizational measures to protect your data, including:
- SSL encryption
- Two-factor authentication
- Regular vulnerability assessments
- Role-based access controls
- Secure backups
However, no method of transmission or storage is 100% secure. You use the Services at your own risk.
11. Children’s Privacy
Our Services are intended for users aged 16 and above. We do not knowingly collect data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.
12. Third-Party Links and Integrations
Our Services may contain links to external sites or integrations with third-party platforms. We are not responsible for the privacy practices or content of those sites. Please review their policies separately.
13. Automated Decision-Making and Profiling
We may use automated systems to generate content, assign topics, and recommend actions. However, such profiling does not produce legal or significant effects on users without human review.
14. Marketing Communication
If you opt-in, we may send you promotional emails. You can opt-out at any time by clicking “Unsubscribe” or contacting support@owlseo.ai. Opting out will not affect service-related emails.
15. Policy Updates
We reserve the right to modify this Privacy Policy at any time. Significant changes will be notified via email or an in-app banner. Continued use of the Services constitutes acceptance of the updated policy.
16. Contact Us
For any questions, concerns, or data-related requests, please contact:
Email: support@owlseo.ai
